Frequently asked questions
Where do you ship?
We currently ship across the European Union and Egypt. Shipping costs are calculated and shown clearly before you finalize your purchase, and delivery times are estimates — customs procedures and carriers can affect them, so we confirm the details of every order with you directly.
What sizes do you carry?
Core Collection pieces run from XS to XL — each product page lists the exact size run and colours for that piece.
Custom team kits are made in a full size range from 5XS to 2XL, so the whole squad is covered.
How do I order from the Core Collection?
Every product page has an “Order by email” button — tell us your size and colour, and we confirm availability, payment and delivery with you. You can also WhatsApp us at (+34) 654 969 843 or (+20) 1223178523.
Store prices are listed in Egyptian pounds (E£).
How can I pay?
We accept credit and debit cards, PayPal, Apple Pay, Google Pay — and cash in physical stores. The full payment terms are in our Terms & Conditions.
How do returns and exchanges work?
You have 30 days from the date of delivery for returns and exchanges. Items must be unworn, unwashed and in their original state, with all tags and packaging included.
The full conditions — including how refunds are processed and who covers return shipping — are in our Exchange & Return policy.
How does a custom club kit come together?
Pick your range from the 25/26 catalogue — match day kits, training wear, tracksuits, free time and accessories. Every piece comes in customizable club colorways: your colors, your crest, your names and numbers, in sizes 5XS to 2XL.
We confirm quantities, pricing, payment and delivery with you by email or WhatsApp. Request the catalogue at [email protected] or start on the Football page.
Where is EKANA based?
EKANA runs from two cities — Madrid, Spain and Cairo, Egypt — operated by AKWA SPORT GROUP S.L. Both bases are reachable at [email protected].